Case Study: Fortune 500 Beauty Retailer achieves frontline operational efficiency and 80% employee adoption with WorkJam

How The Right Arrangement Of Your Players Produces The Most Beautiful Results For Your Business

Fortune 500 Beauty Retailer, the largest beauty retailer in the United States, needed to modernize its frontline operations—fixing inefficient schedule management, shift swaps, limited mobile access for associates, low training completion and compliance complexity—while reducing manager administrative burden. To meet these challenges they partnered with WorkJam and began by deploying WorkJam’s modern employee digital workplace platform for schedules, shift swaps and an open shift marketplace.

WorkJam expanded the rollout to include communications, training, task management and compliance controls (geo‑/shift‑fencing), enabling mobile scheduling, time‑punching, micro‑training and visual task verification. The results were measurable: over 80% initial adoption and 97% weekly active users, a 57% reduction in timecard errors, 46% fewer attendance violations, 10,500+ shifts swapped, training completion rising from ~20% to 80% with 1,000,000+ courses completed, ~300 daily communication posts and employee engagement up from 57% to 69%—all delivered by WorkJam.