Case Study: Sticky Fingers Ribhouse improves guest service and streamlines scheduling with WorkJam

How Sticky Fingers uses WorkJam’s mobile-first digital workplace platform to drive operational efficiencies and improve the employee experience

Sticky Fingers Ribhouse, a Memphis-style BBQ chain known for “legendary service,” struggled to maintain consistent communication, training, and policy enforcement across multiple locations — especially during seasonal hiring surges that forced managers to spend disproportionate time onboarding. To solve this, they partnered with WorkJam and deployed the WorkJam Digital Workplace platform to connect head office and frontline staff directly.

WorkJam’s platform centralized communications, streamlined onboarding and document sharing, and introduced agile mobile scheduling and shift-trading. As a result, Sticky Fingers Ribhouse saw faster, more accurate communication, a steady rise in online reviews to an all-time high, lower absenteeism and attrition, improved labor optimization and cost savings, and quicker manager ability to focus on operations — all driven by WorkJam’s solution.

Sticky Fingers Ribhouse