Case Study: Circle K closes the feedback loop with WorkJam

How one of the world's largest convenience retailers connected their employees and transformed task completion with WorkJam

Circle K Couche-Tard, one of the world’s largest convenience and mobility retailers, operates nearly 17,000 stores across 31 countries and territories. With 150,000 frontline team members spread across a highly distributed network, the company struggled with slow, manual communication, inconsistent store execution, and delayed feedback loops that made it difficult to maintain compliance and keep employees connected.

To solve this, Circle K implemented WorkJam as a single digital hub for employee communication, training, task management, and recognition, with Qualtrics integrated for real-time feedback. WorkJam helped Circle K replace paper checklists with digital workflows, close the feedback loop, and standardize operations globally, resulting in 97% completion on key compliance tasks, 5 million tasks completed annually, more than 1,000 customer recognition shoutouts to managers each month, and real-time feedback across 10,000+ sites.

Circle K

Jennifer Karas

Director of Operational Excellence