Case Study: Leading Retailing Company achieves rapid, consistent COVID-19 communication and operational resilience with WorkJam

How a Leading Retailer Used a Digital Workplace to Keep Ahead of COVID-19

Leading Retailing Company, a major APAC retailer, faced rapidly changing COVID-19 rules and the challenge of communicating frequent, region-specific updates securely and consistently to a large frontline workforce. To address this, they used WorkJam’s digital workplace platform to centralize communications, training, task management and shift coordination.

WorkJam became the retailer’s single source of truth: leaders posted timely, segmented updates, frontline staff sent feedback, and managers tracked task and training completion in real time. As a result, the Leading Retailing Company improved in-store productivity, transparency and compliance, gained clear visibility into who completed training and tasks, and significantly reduced the time spent managing shift changes through WorkJam’s open shift marketplace.