Case Study: Global Oil and Gas Company achieves consistent frontline customer experience with WorkJam

Global Oil and Gas Company - Customer Case Study

Global Oil and Gas Company, one of the world’s largest convenience store operators and a global leader in oil and gas, needed to deliver consistent, excellent customer service across thousands of service stations. They were hampered by low employee engagement, high turnover, and franchisee/legal restrictions that prevented frontline associates from reliably receiving the tools and training required—so they turned to WorkJam, using its frontline communications and LMS-based SCORM training capabilities.

WorkJam implemented a compliant engagement platform that created a direct line to frontline associates, delivered clear, informative communications, and provided LMS-based training while navigating franchise complexities. WorkJam’s solution supported additional branding and 25 different languages, was expanded into numerous other countries after a successful rollout, and resulted in frontline teams delivering a consistently well-orchestrated customer experience driven by an improved employee experience.