Case Study: Sure Lock & Key streamlines field operations with Workiz

Sure Lock & Key streamlines operations with Workiz for 5 years

Sure Lock & Key, a locksmith and garage door service provider, faced operational challenges as it expanded, struggling to manage a growing volume of customer calls, appointments, and team coordination with manual processes. To level up their operations and better manage their data and team of over 20 technicians, CEO Jacob Szender turned to the field service management software Workiz.

By implementing Workiz, Sure Lock & Key automated key processes like scheduling, inventory, and report generation. The solution provided clear visibility into dispatcher performance and streamlined lead tracking for advertising decisions. The software was easily adopted by all levels of the business, from technicians to accounting. After five years of use, Workiz has become vital to their entire operation, saving time and enabling better, data-informed management.

Sure Lock & Key