Case Study: KeyBank achieves streamlined accounting policy management and increased transparency with Workiva

KeyBank Stays on Top of Accounting Policies with Workiva

KeyBank, a Cleveland-based financial institution, was managing accounting policies with shared-drive templates, email-based revisions, and manual version control, creating cluttered tracking, archiving gaps, and a risk that policy exceptions could go unnoticed and affect financial statements.

KeyBank moved policies and exception tracking into Workiva, centralizing documents for concurrent editing, role-based access, tracked changes and blacklines, linked supporting evidence, and automated certification workflows and quarterly exception reporting. The change increased transparency into policy changes and their impact on financials, automated manual processes, improved exception tracking, and freed the team to focus on more value‑add projects.

KeyBank

Stacy Gilbert

Senior Director of External Reporting and Accounting Policy