Case Study: TRIXIE Heimtierbedarf saves nearly 3 minutes per order with Workist

Trixie Heimtierbedarf saves nearly 3 minutes per order with Workist

The customer, Trixie Heimtierbedarf, a European market leader in pet supplies, faced a high manual effort in processing orders from its 8,500 specialty retail customers. With an average of 45 order positions per document and the challenges of different international locations and languages, their sales team was prevented from focusing on value-added tasks. They sought an automated, scalable solution for order entry from the vendor Workist.

Workist implemented its AI software for order entry, rolling it out across Trixie's international sales teams in Germany, France, and the UK Benelux. The solution significantly reduced workload, saving an average of 2.7 minutes per order. This reclaimed time allowed the sales department to focus on consulting and proactive customer acquisition, achieving shorter response cycles and eliminating error-proneness without changing customer ordering behavior.

Trixie Heimtierbedarf