Case Study: Microbiologics achieves 80% time savings with Workist

Microbiologics cuts order entry time by 80% with Workist

Microbiologics, the world's leading provider of biological reference materials, faced significant challenges with its manual order entry process. The customer experience team struggled to process orders quickly enough to meet daily shipping cut-off times while balancing complex customer inquiries, creating a high-pressure environment with a considerable risk of human error. To address this, they partnered with vendor Workist and implemented its AI Agent.

The Workist AI Agent automates the extraction, validation, and transfer of order data directly into the company's NetSuite ERP system. This solution acted as a digital colleague for the team, which quickly came to rely on it. The results were rapid and substantial, achieving an 80% time savings on order entry within just three months. This efficiency gain saved the team an average of 3.6 minutes per order and 12 working days per month, allowing them to re-focus on higher-value customer satisfaction tasks.

Microbiologics