Case Study: Contorion achieves 95%+ order confirmation automation with Workist

How Contorion saved 40h per week for their Customer service department, saving 3 hours per week for each team member

Contorion, an online retailer for professional tools, faced a significant challenge in its logistics department. Their team was spending excessive time on the tedious, manual task of verifying hundreds of order confirmations daily, which all varied in structure and format. To address this, they partnered with vendor Workist to implement its AI software, Worki, for order confirmation verification.

Workist's solution used intelligent algorithms that required no upfront training and learned continuously during operation. This automation achieved a 95% rate, processing 12,000 documents per month without human assistance. The results were substantial, saving the company 40 hours of repetitive work weekly, which allowed employees to focus on strategic growth initiatives. Contorion reported high satisfaction with the speed and effectiveness of the Workist platform.

Contorion

Stefan Underwood

Head of Logistics