Case Study: Fenetti creates a single source of truth for orders and communication with Workiro

Fenetti builds a single source of truth with Workiro to handle Black-Friday-level demand

Fenetti, a UK-based online retailer specializing in luxury outdoor furniture, faced a challenge when a sudden surge in demand overwhelmed their traditional communication tools. They needed a unified platform to manage customer interactions and resolve order issues that NetSuite alone could not handle. To address this, they turned to vendor Workiro to implement its solution.

Workiro provided a SuiteApp and client portal that integrated with Fenetti's NetSuite system, creating a single source of truth for orders and communication. This allowed Fenetti to streamline issue resolution, improve accountability, and collaborate in real-time with their factories. The Workiro solution filled a critical gap, enabling the team to pull data from anywhere and deliver an exceptional customer experience.

Fenetti