Case Study: Kindred Property achieves 100% enquiry reply rates with WorkingMouse’s Customer Property Portal

Kindred Property boosts enquiry reply rates with WorkingMouse, sending 15,000 responses in 4 months

Kindred Property Group, a fast-growing Queensland real estate agency, faced the significant industry challenge that over 60% of property enquiries went unanswered. To improve response rates, they engaged vendor WorkingMouse, who utilized their C#Bot technology to address the problem.

WorkingMouse developed the Customer Property Portal (CPP), a system that captures enquiries, records them in the CRM, and sends an automated SMS or email response within 25 seconds. The solution achieved an 87% user engagement rate with the portal and ensured a 100% reply rate to enquiries, with over 15,000 responses sent in a five-month period. This validated the project's core assumption and allowed WorkingMouse to continue developing further integrated, real-time features for Kindred.

Kindred Property