Case Study: Melton Truck Lines boosts driver satisfaction and retention with WorkHound

Workhound & Melton Truck Lines: Listening to Instant Feedback Increases Driver Satisfaction and Retention

Melton Truck Lines, a leading flatbed and stepdeck trucking company serving more than 5,000 shippers across North America, needed a better way to understand and respond to driver concerns. The company wanted more frequent, ongoing feedback from drivers spread across the country, rather than relying on a single large survey, and partnered with WorkHound to capture real-time driver input.

With WorkHound’s anonymous, real-time feedback platform, Melton Truck Lines could quickly address issues as they arose and identify recurring pain points like repowers. The results included neutral or positive ratings across all 12 comment themes, an overall driver satisfaction score holding around 7.20, and an impressive 89% of drivers remaining with the company 30 days after revealing their names and concerns.

Melton Truck Lines

Delaney Rea

Driver Services Manager