Case Study: USA Truck transforms company culture and improves retention with WorkHound

Usa Truck Revolutionizes Company Culture With Workhound for Front-office Employees

USA Truck, a national trucking company with more than 2,000 employees, needed a better way to understand and respond to employee concerns as turnover, burnout, and cultural trust issues became ongoing challenges. After evaluating options, the company turned to WorkHound, using its continuous feedback platform first with drivers and later expanding it to front-office staff.

WorkHound gave USA Truck a safe, anonymous way for employees to share real-time feedback, helping managers act quickly and communicate changes back to the team. The result was stronger engagement and culture improvements, including improved retention and satisfaction; USA Truck reports retaining 97% of employees who identified themselves after raising a concern, and says WorkHound has become a cornerstone of its culture transformation.

USA Truck

Nick Wakefield

Vice President of Human Resources