Case Study: USA Truck Reduces Turnover with WorkHound

How Workhound Helped Usa Truck Drive Change & Enhance Driver Satisfaction

USA Truck, one of the nation’s largest over-the-road truckload carriers, needed a better understanding of the driver experience and the causes of rising turnover. Before working with WorkHound, the company lacked real-time insight into driver frustrations and retention was “out of control.”

With WorkHound’s feedback platform, USA Truck gave drivers a way to share in-the-moment feedback, which helped leadership identify turnover triggers and act on them. As a result, USA Truck reduced operational turnover by 27.8%, saw 38.2% of drivers reveal their identities, and retained 84.84% of those drivers 30 days later.

USA Truck

Nick Wakefield

Vice President of Human Resources