Case Study: Ascend improves driver retention and culture with WorkHound

Ascend Is Driving Continual Improvement With Workhound’s Help

Ascend, a trucking company focused on building a stronger driver culture, wanted a better way to capture honest, unfiltered feedback from its driving team without fear of retaliation. The company turned to WorkHound and its driver feedback platform to gather candid insights about pain points, concerns, and opportunities to improve retention and morale.

With WorkHound, Ascend received more than 2,000 comments from over 500 drivers and used that feedback to make changes such as restructuring holiday pay and improving benefits. The company reports a 30-day post-reveal retention rate of 93.07 percent, helping save more than half a million dollars annually in replacement costs, while also strengthening trust, culture, and driver satisfaction.

Ascend

Rachel Lovell

Vice President of People Operations