Case Study: American Central Transport boosts driver retention with WorkHound

American Central Transport Improves Annual Driver Retention by 30 Percent

American Central Transport (ACT), a family-run dry van trucking company, needed a better way to hear from its dispersed professional drivers and improve retention. With annual surveys proving too infrequent and not actionable, ACT turned to WorkHound, a real-time anonymous driver feedback platform, to make it easier for drivers to share concerns and for leadership to respond.

Using WorkHound, ACT began collecting instant, anonymous feedback and quickly addressed issues ranging from equipment and shop repairs to pay policies and speed settings. The company reported a 30% improvement in annual retention, a 97% 30-day retention rate after revealed conversations, and strong engagement from drivers, including a 37% reveal rate on feedback requests.

American Central Transport

Brian Matthews

Vice President of Operations