Case Study: Liberty Mutual Insurance achieves a better employee experience with Workgrid Software

Liberty Mutual Insurance Transforms the Employee Experience with an AI Assistant

Liberty Mutual Insurance, a global company with over 45,000 employees, faced the common enterprise challenge of siloed employee-facing systems that reduced user satisfaction. Their employees needed a centralized location for tasks, news, and resources. To address this, Liberty Mutual partnered with Workgrid Software to implement its digital assistant and transform their intranet.

Workgrid’s solution modernized the myLiberty intranet by integrating a multichannel toolbar and chatbot that delivered personalized news, alerts, and tasks from systems like SAP and Oracle into a single interface. This implementation by Workgrid drove significant results, including a 40% increase in click-through rates for communications and a 70% reduction in clicks needed to access common data, leading to a major boost in employee engagement, productivity, and satisfaction.

Liberty Mutual Insurance

James McGlennon

Chief Information Officer