Case Study: a large healthcare company centralizes employee communications with Workgrid Software

Centralizing Internal Communications for Frontline and Desk Workers

A large healthcare company with over 10,000 employees faced a challenge in effectively communicating with its diverse mix of desk and frontline workers. Their existing intranet and systems were not designed to serve all employee needs, leading to wasted time and resources. To address this, they partnered with Workgrid Software to implement its AI Assistant to differentiate their intranet and reduce digital friction.

Workgrid Software's solution centralized access to information and notifications from various systems into a single stream on the intranet. Key use cases included providing on-demand time off balances, IT help desk ticket status updates, and automated training reminders from Workday. This created a more dynamic experience for employees, with a pilot survey showing that 70% of users were interested in accessing information this way. The implementation helped save employees time previously lost to searching for information, which was estimated to waste 30% of the workday.