Case Study: US-based Bank achieves real-time payments compliance efficiency with WorkFusion

US-based bank streamlines real-time payments compliance and reduces monetary waste in Level 1 alerts review

A US-based bank with nearly 2,000 employees was struggling to keep up with the growing volume of real-time payments sanctions screening alerts, especially during a surge in compliance risk after the Russia-Ukraine war. Its Level 1 analysts were overloaded, offshore review quality was poor, and turnover reached 100%, forcing the OFAC officer to handle alerts manually. The bank turned to WorkFusion and its AI Digital Worker, Tara, to find a more scalable and compliant way to manage L1 alert review.

WorkFusion implemented Tara as a SaaS solution integrated with LexisNexis Bridger XG5 in just six weeks, using human-in-the-loop review to preserve control and support model governance. The result was immediate: the bank eliminated its L1 RTP alert backlog, reduced false positives, and cut the process down to two L2 analysts for escalations. WorkFusion delivered full investment return in three months, along with significant cost savings and higher compliance efficiency.