Case Study: Raymond James achieves 70% lower manual screening effort with WorkFusion

Raymond James automates entity data matching for Perpetual Screening, enabling growth without adding staff

Raymond James, a diversified financial services firm, needed a better way to handle growing Perpetual Customer Screening volumes for sanctions, PEP, and adverse media alerts without adding staff. The company was facing unpredictable spikes and too much time spent clearing false positives, and it turned to WorkFusion for an automation solution to speed up alert review and improve matching accuracy.

WorkFusion’s Evelyn solution automated name, date, and location comparisons, integrated with Raymond James’ case manager, and used third-party data and geolocation to identify true matches. The results were significant: 52% of alerts no longer required manual review, remaining cases saw a 50-60% effort reduction, and overall manual effort fell by 70%, while also improving consistency, documentation, and resilience to volume surges.

Raymond James

Brock Miller

SVP, Deputy Chief BSA/AML Officer