Case Study: Leading U.S. Bank achieves 80% greater data entry accuracy and 50% faster loan handling with WorkFusion

How automation helped a top U.S. bank cut handling time in half and increase accuracy by 80%

Leading U.S. Bank, one of the top ten banks in the U.S., faced a slow, manual commercial loan booking process that required analysts to enter more than 80 data fields and had struggled with SOX compliance for years. Despite strict quality controls, the process remained error-prone and time-consuming, prompting the bank to seek automation from WorkFusion and its Smart Process Automation (SPA) product.

WorkFusion implemented machine learning bots to extract key data from unstructured loan documents, supported by a visual audit trail for transparency and exception handling. The solution was deployed in six weeks and delivered measurable results: data entry accuracy increased by 80% and manual handling time per loan was reduced by 50%, while analysts could focus on exceptions and quality assurance.