Case Study: Carter Bank & Trust achieves $2.5M+ cost savings with WorkFusion Intelligent Automation

How a regional bank automated Account Opening and AML processes and reduced operational costs by $2.5M in less than half a year

Carter Bank & Trust, a regional community bank, was looking to compete with larger banks by improving digital capabilities and increasing operational efficiency. To address manual work and legacy systems, it turned to WorkFusion’s Intelligent Automation solution to support processes such as account opening, account review, and AML/KYC.

WorkFusion implemented AI-driven automation using AI, RPA, OCR, and BPM, enabling Carter Bank & Trust to automate 210+ processes without third-party integrations. Within the first few months, the bank automated 30+ use cases, reduced operating expenses by more than $2.5M, and reported up to $3M in annual savings while freeing 40 employees for higher-value work.

Carter Bank & Trust

Matt Speare

Chief Information Officer