Case Study: Deutsche Bank accelerates Customer Lifecycle Management with WorkFusion

Deutsche Bank Accelerating Customer Lifecycle Management with Intelligent Automation

Deutsche Bank, which manages $780B in assets, needed to speed up labor-intensive KYC, AML, and customer screening work that previously took more than 40 hours per account and relied on thousands of manual reviews. The bank turned to WorkFusion’s intelligent automation platform to improve customer lifecycle management and reduce the burden of reactive compliance checks.

WorkFusion implemented an AI-driven automation solution that analyzes context, not just keywords, to cut false positives and help analysts focus on higher-risk cases. As a result, Deutsche Bank saw a 25%–50% reduction in handling time, accelerated case management, 25K cases handled per quarter, and tens of thousands of hours saved annually.

Deutsche Bank

Joerg Landsch

Head of Innovation for the Americas