Case Study: Global CPG Company achieves faster revenue recognition with WorkFusion

CPG Giant Sees Revenue Faster After Automating Order Updates in SAP

Global CPG Company was struggling with slow, error-prone order updates that delayed revenue recognition and pulled sales reps and operations staff away from higher-value work. The company turned to WorkFusion, using its Intelligent Automation Cloud to address order processing in SAP Order Management along with the email and attachment workflow that triggered those updates.

WorkFusion implemented an automated process to classify emails and attachments, extract key data, route exceptions, and push updates and supporting documents into SAP. The solution was designed and configured in 6 weeks, delivering a 79% reduction in manual work, a 63% automation rate for data, improved productivity and employee satisfaction, and faster order processing that sped up revenue recognition.