Case Study: Bank of Asia improves KYC onboarding and customer experience with WorkFusion's AI

Bank of Asia Selects WorkFusion’s AI To Create a User-Friendly and Expedient KYC Customer Experience for New Client Onboarding

Bank of Asia, a cross-border international bank, wanted to improve the customer experience and speed up new client onboarding while maintaining strict KYC and AML compliance. It selected WorkFusion and its AI Agent Evelyn to automate negative news detection as part of the KYC process.

WorkFusion implemented its sanctions and adverse media AI Agent to handle labor-intensive adverse media screening and reduce false positives. As a result, Bank of Asia expects shorter onboarding times, fewer repetitive touchpoints, lower operating costs, and a more user-friendly, compliant customer experience.