Case Study: Large Bank in India achieves 55% higher productivity with WorkFusion

Automation of Trade Finance is a Big Win for Banking and Finance Ops

Large Bank, a large private-sector full-service bank in India, was struggling with 400 to 500 daily trade finance transaction requests arriving as unstructured data. The manual, compliance-heavy process involved 45 checks across 20 sub-documents, with no effective way to track data, monitor performance, or maintain procedural governance. WorkFusion SPA was used to address rising volumes, accuracy issues, and pressure to cut operating costs.

WorkFusion implemented a fully automated, digitized trade finance process using RPA and cognitive automation to accept, classify, extract, and update data in internal systems. The solution was designed, configured, and deployed in 60 days, increasing human productivity by 55% and eliminating 5% of common manual errors. It also created an auditable, standardized workflow with better traceability and visibility into work progress and capacity.