Case Study: Standard Bank achieves faster, frictionless customer onboarding with WorkFusion Intelligent Automation

Africa’s largest bank transforms customer onboarding with Intelligent Automation

Standard Bank, Africa’s largest bank, needed to improve customer onboarding while managing heavy regulatory demands, legacy systems, and employee time spent on repetitive tasks. The bank also wanted a faster, more frictionless digital customer experience and lower operational costs. WorkFusion’s Intelligent Automation platform was used to help address these challenges.

WorkFusion implemented a single integrated automation platform combining bots, digitization, machine learning, and human-in-the-loop exception handling. The results were significant: account opening time dropped from 23 days to under 5 minutes, the bank now processes 60 million transactions per month, and Vehicle and Asset Finance customer verification times were cut by 1%. WorkFusion also helped Standard Bank train over 100 employees in automation, freeing staff to focus on more meaningful work.

Standard Bank

Michael Daniels

Head of Operational Excellence and Automation