Case Study: United Cinemas reduces manual data entry and improves customer experience with Workforce.com

United Cinemas uses Workforce.com to reduce manual input and improve customer experience

United Cinemas, a family-owned cinema chain with 10 locations and 300+ staff, wanted to protect its customer experience while facing stronger digital competition after the pandemic. Using Workforce.com, it struggled with inconsistent scheduling data, repeated manual re-entry into spreadsheets and payroll, and labor compliance concerns, especially around minor labor laws.

By rolling out Workforce.com across all locations with scheduling, time and attendance, employee app, shift replacement, and labor compliance tools, United Cinemas streamlined workforce operations and improved visibility for managers and head office. Workforce.com reduced manual data entry, improved payroll accuracy, helped enforce compliance automatically, increased attendees per labor hour through smarter demand-based scheduling, and made it easier for employees to manage shifts and time off, boosting engagement and customer experience.

United Cinemas

Ivan Maras

Chief Financial Officer & Chief Operating Officer