Case Study: Waylands Yard improves employee and customer experience with Workforce.com

How Waylands Yard is changing employee and customer experience with Workforce.com

Waylands Yard worked with Workforce.com to improve both employee and customer experience. The business needed a better way to manage labour and respond more quickly to changes in demand, using tools such as Auto Scheduling, Time & Attendance, Employee App, Labour Forecasting, Employee Rota Software, and Shift Planning.

Workforce.com implemented a system that tracked labour against revenue every 15 minutes, giving the team much greater flexibility and visibility. The result was 20 hours of admin work saved, 100% staff adoption, and a revolutionized workflow, with Waylands Yard saying it could react much more quickly to operational changes.

Waylands Yard

Joe Phillips

Chief Operating Officer