Case Study: The Amenity Collective improves employee and customer experience with Workforce.com

How The Amenity Collective improved employee & customer experience

The Amenity Collective, a 10,000-staff hospitality group made up of American Pool, Heartline Fitness, and LIVunLtd, was struggling to maintain a consistent employee and customer experience across a rapidly growing, decentralized organization. Legacy manual scheduling and attendance processes were creating high administrative workload, overtime, and absenteeism, making it difficult to scale efficiently.

Workforce.com helped the Amenity Collective unify scheduling, time and attendance, employee app, shift replacement, and labor compliance on a single cloud-based platform, with integrations into Salesforce and Workday. As a result, the company cut administrative work by 85%, reduced overtime by 50%, and lowered absenteeism by 70%, while improving visibility, labor control, and overall employee and customer experience.

The Amenity Collective

Adam Chen

Chief Information Officer