Case Study: Starbucks Australia automates workforce management with Workforce.com

How Starbucks Australia automated its workforce management

Starbucks Australia partnered with Workforce.com to improve workforce management across 55 store locations and 1,420 employees. The company needed better scheduling, labor visibility, and compliance support, as managers were spending too much time building schedules and handling call-outs, while leadership lacked clear reporting on labor costs, attendance, and overtime.

Workforce.com implemented its cloud-based platform in just three weeks, using scheduling, time and attendance, employee app, labor forecasting, and labor compliance tools to automate shifts, improve visibility, and sync data with HR, POS, and payroll systems. As a result, Starbucks Australia reduced admin time, lowered labor costs with better demand forecasting, and improved compliance through automated alerts and scheduling rules.

Starbucks Australia

Phil Dickson

Head of Operations