Case Study: World Kitchen achieves a 2–3% boost in customer conversions with WorkForce Software's Forecasting and Scheduling

World Kitchen - Customer Case Study

World Kitchen, maker of household brands like Corelle, Pyrex and Corningware, operates 80 retail stores and faced the challenge of getting well-trained associates in front of customers at the right times to increase sales and improve service. Uneven demand and static scheduling limited conversions and made it harder to spot performance issues early.

By implementing WorkForce Forecasting and Scheduling, World Kitchen now creates optimized schedules that align staffing with customer traffic, driving a 2–3% boost in customer conversions. The solution also delivers greater visibility into performance and demand patterns for faster troubleshooting, and has increased employee satisfaction and engagement through shift bidding and swapping.

World Kitchen

Mike Chester

VP of Store Operations