Case Study: Maple Leaf Sports & Entertainment achieves 176% 5-Year ROI and 60% reduction in unplanned overtime with WorkForce Software (EmpCenter)

Maple Leaf Sports & Entertainment - Customer Case Study

Maple Leaf Sports & Entertainment (MLSE), a Toronto-based sports and entertainment company with over 3,750 employees across nine locations, struggled with fragmented, manual time & attendance and scheduling processes. Multiple data sources (POS, scanners, spreadsheets), manual verification, paper sign-up sheets and complex union/CBA rules made schedule changes and overtime control time-consuming and error-prone.

MLSE deployed WorkForce Software’s EmpCenter, integrated with Workday and ADP, plus mobile self-service and centralized scheduling. Automation and real-time visibility reduced time-capture errors, improved compliance and scheduling efficiency, cut unplanned overtime by 60%, and produced a 176% five-year ROI with a 16-month payback and roughly $650K CAD in annual benefits (including $200K CAD in process savings).

Maple Leaf Sports & Entertainment

Bob Hunter

Chief Project Development Officer