Case Study: Goodwill of Central & Southern Indiana achieves increased employee engagement and scheduling flexibility with WorkForce Software

Goodwill Selects the WorkForce Suite to Boost Employee Engagement

Goodwill of Central & Southern Indiana, which employs more than 3,500 people across 39 counties and over 100 locations, needed a way to better connect a dispersed hourly workforce and boost employee engagement through clearer schedules, flexible shift management, and demand-aligned staffing. The challenge was to give employees easy, mobile access to schedules and pay details while helping managers reduce wasted downtime and maintain compliance.

WorkForce Software’s Suite—combining Time & Attendance with Forecasting and Scheduling—gave employees schedule visibility, the ability to update availability and pick up shifts, and managers the tools to align staffing with store foot traffic. The result: greater employee empowerment and engagement, improved retention and compliance, and more efficient, demand-driven staffing that reduces unnecessary labor costs.

Goodwill of Central & Southern Indiana

Eric Schlegel

Vice President of Retail, Facilities, and Risk Management