Case Study: Home Nursing Foundation boosts workforce efficiency with Workforce Optimizer

Home Nursing Foundation - Customer Case Study

Home Nursing Foundation, Singapore’s largest home healthcare provider, needed a better way to manage complex, highly dynamic care schedules for more than 100 nurses, doctors, and therapists serving 5,000 patients. With factors like patient preferences, travel time, joint visit requirements, and last-minute cancellations or sick calls, the organization faced major challenges in workforce planning and visit coordination.

Workforce Optimizer implemented its AI-enabled workforce management solution, integrating with HNF’s CRM and clinical systems to improve route optimization, scheduling, and redeployment of staff. The result was 82%+ less time spent on workforce scheduling, 30%+ more patient visits per staff, and better visibility and control over operations across 37,500+ annual home visits.

Home Nursing Foundation