Case Study: W.H. Armstrong achieves streamlined scheduling and real-time field updates with Workever

How W.H. Armstrong improved their workflows using Workever

W.H. Armstrong Plumbing & Heating, based in Seaham, faced an outdated, basic system that couldn’t support office scheduling, instant dispatch, configurable workflows, or field-based updates. They needed software to let office staff schedule and send work to engineers in real time and allow technicians to capture photos, notes and customer signatures — so they adopted Workever’s job management solution.

Workever delivered real-time office-to-field scheduling, customizable workflows, mobile job updates (photos, notes, signatures), and automated emails/job reports, enabling W.H. Armstrong to dispatch and update engineers instantly and quickly send proof of works or quotes to clients and letting agents. The case study highlights clear operational improvements in responsiveness and reporting from using Workever; no numerical performance metrics were provided.

W.H. Armstrong

Allan Armstrong

Head of scheduling