Case Study: Permit Place achieves streamlined permit management and transparent client communication with WORKetc

Permit Place - Customer Case Study

Permit Place began in 1998 as a simple online directory created by Mike Robinson and has grown into one of the largest permit expediting firms in the U.S. The company faced huge logistical challenges—navigating the rules of roughly 29,000 permit-issuing jurisdictions and coordinating hundreds of permits, contractors and client contacts for projects like Citibank sign conversions and the Village at Topanga mall, where it managed over 700 individual permit approvals.

To scale and improve communication, Permit Place adopted WORKetc alongside its G Suite tools, centralizing project management, leads and a client-facing portal that delivers updates and selective internal notes. The result: smoother coordination with 80 local expediters and clients, greater transparency through automated notifications and a more scalable workflow that let Permit Place efficiently handle large, complex permitting programs while keeping the “high touch” customer service that distinguishes its work.

Permit Place

Mike Robinson

Permit Place