Case Study: Kentucky-Based IT Service Company achieves modernized project management and increased productivity with WORKetc

How a hopelessly outdated project database almost kept this IT firm from further growth

A Kentucky-based IT services firm that runs large rollouts and deployments across North America and Europe faced a critical deadline: their decade-old online project database was being retired and they had less than six months to find a replacement that could handle hundreds–or even thousands–of installs, plus progress/performance tracking, cloud storage, and needs for other departments. The outdated system and heavy reliance on manual progress reports and meetings threatened to choke further growth.

They implemented WORK[etc], using its real‑time dashboards, report generation, bookmarked views, custom fields/tags for contractor and employee ratings, granular permissions for compartmentalization, and built‑in 50 GB cloud storage with Google Drive/Box and app integrations (G Suite, Evernote, QuickBooks, Xero). The result: fewer progress meetings, faster and more transparent reporting, cross‑department utility for sales, support and finance, and improved productivity and efficiency — at the cost of upfront data entry to set things up.