Case Study: Glasgow Computer Recycling achieves streamlined, process-driven e‑waste operations with WORKetc

Glasgow Computer Recycling - Customer Case Study

Glasgow Computer Recycling, founded by former IT consultant Grant Morgan, collects and securely disposes of e‑waste across Scotland and the UK. Faced with the complexity of regulatory requirements, daily technical checks and ISO certification — all originally managed with a giant spreadsheet and paper task lists — the company needed a repeatable, auditable process to scale while protecting customer data and meeting tight service expectations.

They implemented WORKetc as an end‑to‑end system, converting their spreadsheet into customizable project templates, syncing invoices with Xero, and using smartlists as a single dashboard for operations and KPIs. The result: streamlined workflows, faster customer communications (simple 10‑second status emails), better process visibility and reporting, and the ability to scale and analyze performance in ways that were impossible with their old paper system.

Glasgow Computer Recycling

Grant Morgan

Head Honcho