Case Study: Bill Gosling Outsourcing achieves 16% lower turnover and real-time analytics with Workday

Workday and Bill Gosling Outsourcing Making a People Business Work Better for its People

Bill Gosling Outsourcing is a global contact‑center and debt‑management firm with about 1,700 employees whose client relationships depend on trust and consistent service. Before adopting a unified system, the company operated in silos—finance, HR and operations had separate processes, reporting was slow and inconsistent, managers lacked timely data, paperwork and administrative work were heavy, and employee engagement and turnover were challenges.

By implementing Workday’s unified financial and HCM platform, Bill Gosling gave managers and employees real‑time analytics and self‑service tools, aligning financial and people metrics across the business. The results included a 16% reduction in turnover in one year, 25% lower paper costs (and far fewer filing cabinets), a 50% cut in procurement/treasury staffing costs, a 30% faster close, a two‑week shorter year‑end audit, consolidation of 17,000 GL accounts to 150, and improved revenues, contribution margins and employee engagement.

Bill Gosling Outsourcing

David Rae

Chief Executive Officer