Case Study: UnitingCare Queensland saves $150,000 with Workday Paradox

UnitingCare Queensland saves $150,000 and 3,300 hours with Workday

UnitingCare Queensland, a nonprofit provider of aged care and other services, faced a challenge with slow and inefficient hiring in its BlueCare division. Their manual, high-touch screening process caused significant candidate drop-off and over-reliance on expensive advertising. To address this, the organization turned to the vendor Workday and implemented its Workday Paradox Candidate Experience Agent, an AI-powered tool.

The solution involved using the AI agent, named Olive, to automate the initial application and screening conversation with candidates. This allowed BlueCare's recruiters to focus on assessing the soft skills of pre-qualified applicants. As a result of implementing this Workday solution, BlueCare saved $150,000 annually, reclaimed 3,300 hours for recruiters, and achieved an 81% application completion rate, significantly speeding up the hiring process.

UnitingCare Queensland