Case Study: Sport Clips cuts interview scheduling time from 150 minutes to 9 with Workday Paradox

Sport Clips cuts interview scheduling time from 150 minutes to 9 with Workday

Sport Clips, a fast-growing hair salon franchise, faced a significant challenge in frontline hiring. Their salon managers were overwhelmed by the highly administrative tasks of manually texting and calling candidates, leading to a slow hiring process and high candidate drop-off rates. This slow speed was critical as their revenue depends on being fully staffed to serve walk-in customers quickly. To address this, they turned to Workday and implemented its Workday Paradox Candidate Experience Agent, an AI-powered solution.

The solution, an AI agent named Kenzie, automated candidate interactions, job matching, and interview scheduling by syncing with managers' calendars. This allowed candidates to be screened and scheduled in minutes. As a result, Workday helped Sport Clips reduce its interview scheduling time from hours down to just nine minutes and achieve a 17% increase in phone screen completion rates. This speed and efficiency also allowed managers to interview more candidates and focus on selecting higher-quality hires that fit the company culture.

Sport Clips