Case Study: SoftServe reduces attrition by 6% with Workday Peakon Employee Voice

SoftServe reduced attrition by six percent over two years

SoftServe needed a faster, more insightful way to understand employee engagement and reduce turnover. Traditional surveys left leaders waiting too long for results, making it difficult for SoftServe to act quickly on issues affecting retention. The company turned to Workday Peakon Employee Voice from Workday to improve visibility into employee feedback.

Workday implemented Workday Peakon Employee Voice, giving SoftServe real-time survey results and automated text analysis that surfaced key themes without manual review. The insights helped leaders focus on pay conversations and benefits improvements in specific locations, and SoftServe reduced attrition by six percent over two years, with turnover already trending down by five percent over a 20-month period.

SoftServe