Case Study: Singtel cuts time-to-hire by 75% with Workday Paradox

Singtel cuts time-to-hire by 75% with Workday

Singtel, a major telecommunications provider, faced a slow and inefficient hiring process that could not keep pace with its business needs. With over 20 steps in their process, recruiters were bogged down by administrative tasks like manual CV screening and interview scheduling. To address this challenge, Singtel implemented the Workday Paradox Candidate Experience Agent.

The solution from Workday was an AI agent named SIEA that automated candidate screening and interview scheduling. This implementation reduced Singtel's time-to-hire by 75% and saved 5,000 administrative hours. The platform streamlined scheduling, with the fastest interview being scheduled in just nine seconds, and also cut the rescheduling rate from 19% to 10%. Workday's technology allowed Singtel's recruitment team to shift their focus to higher-value strategic initiatives.

Singtel