Case Study: Royal London speeds hiring and cuts interview scheduling time with Workday Paradox

Royal London slashes interview scheduling time by 99% with Workday

Royal London, a mutual organization owned by its members, faced a significant challenge after bringing its recruitment process in-house. The reduced team size created bottlenecks, slowing down hiring. An audit revealed the biggest time waster was manual interview scheduling, which took up to three days per interview. To address this, Royal London implemented the Workday Paradox Candidate Experience Agent to innovate and improve the candidate experience.

The solution from Workday was an AI agent named Peli that automates interview scheduling via text messages. Peli communicates available times to candidates and books interviews based on their responses, available 24/7. This implementation slashed the average scheduling time from three days to just 37 minutes, a 99% reduction. This speed allowed Royal London to hire better by creating a larger candidate pipeline and enabling more selective recruiting with their smaller team.

Royal London