Case Study: Philips accelerates trusted agentic AI adoption with Workday

Philips moves AI from ambition to action with Workday across 100 countries

Philips, a large enterprise technology company, worked with Workday to move its AI ambitions into action by implementing agentic AI solutions, including Workday Talent Optimization and Self-Service Agent. Their challenge was to embed AI into their business processes in a way that created meaningful value for employees and HR teams while maintaining a strong focus on trust, risk, and human judgment.

The solution implemented by Workday involved a disciplined approach of starting with small, focused pilots and building a strong AI governance framework based on data, value, technology, and risk. Workday provided the intelligent experience layer that connected people data with workflows. This resulted in Philips building confidence in responsible AI deployment, increasing AI literacy through training, and creating more intuitive career development and self-service opportunities for its global workforce.

Philips