Case Study: Otsuka America Pharmaceutical streamlines contract workflows with Workday Contract Lifecycle Management

Otsuka America Pharmaceutical cuts POA turnaround by 2–3 days with Workday

Otsuka America Pharmaceutical's legal department faced significant challenges in managing its high volume of contracts, a process described as "death by a thousand emails." Relying on inbox requests led to constant interruptions, wasted time chasing details, and inefficient manual drafting, which pulled attorneys away from higher-value strategic work. To address this, Otsuka turned to vendor Workday and its CLM product to modernize and automate its contract workflows.

Workday implemented streamlined, automated workflows for high-volume agreements like Confidentiality Agreements and Power of Attorney documents. This solution replaced back-and-forth emails with standardized intake forms and automated document generation. As a result, Otsuka cut Power of Attorney turnaround times by two to three business days per document, trained 45 legal team members on the new system, and centralized thousands of agreements into a single repository for better visibility and control.

Otsuka America Pharmaceutical