Case Study: Oriental Bank cuts benefits enrollment from 3 months to 15 days and gains unified financial & HR insights with Workday

Oriental Bank - Customer Case Study

OFG Bancorp’s Oriental Bank, a San Juan–based financial holding company focused on serving Puerto Rico’s consumers and businesses, faced operational friction from disparate, inefficient systems that made financial data retrieval cumbersome and left benefits enrollment stuck in a lengthy paper-based process.

Oriental implemented a unified Workday suite—Financial Management, Human Capital Management, Payroll, Recruiting, Time Tracking, Learning, Expenses, Procurement and Prism Analytics—to centralize finance and HR data. The integrated solution gave leaders self-service access to up-to-date financial information, reduced benefits enrollment time from three months to 15 days, and streamlined operations for faster, data-driven decision-making.

Oriental Bank

Ganesh Kumar

Chief Operating Officer