Case Study: McKesson streamlines contract review with Workday AI insights

McKesson digitizes thousands of contracts into a searchable repository

McKesson needed to digitize and streamline its contract management process so its Payer Engagement team could better track work, support customers, and move away from slow manual methods using spreadsheets, email, and paper. The company turned to Workday for a contract lifecycle management solution that could create a searchable repository and improve visibility into thousands of contracts.

With Workday, McKesson centralized its contract data and gained on-demand insights into workflow issues and customer requests. The result was a major efficiency gain: contract review time dropped from 5 days to 1 day, bottlenecks were identified in contract workflows, and the team could support customers more reliably.

McKesson

Emily Flaugher

Senior Director, Payer Engagement